I’m having issues on desktop version and trying to figure out how to report the bug too. Earlier this afternoon, I was receiving error messages on the app and took screenshots for my records. Then new issues on desktop version arose like being unable to delete line items (screen recorded), and docs uploaded that imported and autofilled info no longer in documents uploaded session. Spoke with rep for 45-minutes going in circles on phone while sharing screen with rep. I asked for the rep’s manager or if it could be escalated to someone in tech support, and he advised none of them are available. I then asked for his name or employee ID and he hung up, but luckily calls are recorded. He originally said the errors were due to traffic, had me log out, I also deleted cookies/cache, and waited about 10-minutes until he said it was okay to try again. Either way, never got fixed, and he said it’s a tech error so just file by mail before he hung up. Hope your issue and mine are resolved soon.
