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glennaih
New Member

The TurboTax program will not let me prove that I am not a robot just prior to transmitting my return, can you please tell me what is wrong?

 
1 Best answer

Accepted Solutions
mesquitebean
Level 15

The TurboTax program will not let me prove that I am not a robot just prior to transmitting my return, can you please tell me what is wrong?

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:
  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.
Or see if trying a different browser (with cookies allowed) will solve it.

View solution in original post

3 Replies
mesquitebean
Level 15

The TurboTax program will not let me prove that I am not a robot just prior to transmitting my return, can you please tell me what is wrong?

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:
  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.
Or see if trying a different browser (with cookies allowed) will solve it.

View solution in original post

ray202050
Returning Member

The TurboTax program will not let me prove that I am not a robot just prior to transmitting my return, can you please tell me what is wrong?

it will not let me keep going it telling me to reload and i did 5 time please suppoet thru this reload

LinaJ2020
Expert Alumni

The TurboTax program will not let me prove that I am not a robot just prior to transmitting my return, can you please tell me what is wrong?

If you are filing with TurboTax online, please do these steps: 

  • Check your internet connection.  Try to log out and sign back in the program. 
  • Clear your cache and sign back into the program.  To clear cache, click here: Cache
  • You may also try a different browser.  
  • Try again.

If this cannot resolve your issue, please contact our Support team at TurboTax contact

@ray202050

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