The system gives generic error without number and crushes. It happens at the very end of filing, prohibiting me to file my taxes. What should I do?

[nataliya25]

Everything is done, the only thing left is to file. The system prevents me from doing it on the step of paying for the state efiling. It is very frustrating to say the least.

[MarilynG1]

If you're using TurboTax Online, close the program, clear your Cache and Cookies, then return to the FILE section.

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge