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if you are on a repayment plan for prior years, TT does not reflect that
So even though TT says you are due a refund, it is possible the IRS will keep that refund and post it against taxes owed from prior years.
TurboTax never knows if you owe from a past year. The results you are seeing are ONLY for your 2019 tax return. If you are getting a refund for 2019, but still owe for a past year, your refund will be offset for the amount you still owe.
To see back taxes owed
https://www.irs.gov/uac/view-your-tax-account
NOTE: You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.
https://turbotax.intuit.com/tax-tips/tax-payments/who-can-garnish-an-income-tax-refund/L7cPPzDyc
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