We can't help you with the password for your gmail account, but if you need to access your TurboTax account and you forgot your password go to the screen where you enter your password and select Forgot password.
- Select to Get a one-time code sent via text message, email, or phone call
- Try a different mobile number to verify your identity
- You can also use an ID stored in your digital wallet to verify your identity—available for TurboTax app
- Another way to verify is to take photos of your physical Driver’s License or State ID
If that doesn’t work, follow these steps to submit an account recovery request:
- Go to our account recovery website
- Answer the questions
- Use the QR code to take a picture of your identification: driver’s license, state ID or passport
Your case will be reviewed within one business day, though usually much quicker. You’ll receive an email from turbotax@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.