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crystal-davis197
New Member

The irs.gov website is telling me that the information that I'm entering is incorrect entering my social security number head of household $9,286 refund but it is telling me that it is not correct

 
3 Replies
BillM223
Expert Alumni

The irs.gov website is telling me that the information that I'm entering is incorrect entering my social security number head of household $9,286 refund but it is telling me that it is not correct

I do not understand your question. What is incorrect? Your Social Security number? Your Head of Household status? Your $9,286 refund?

 

And what is telling you that something is not correct, the IRS or TurboTax?

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wisecarver123
Level 2

The irs.gov website is telling me that the information that I'm entering is incorrect entering my social security number head of household $9,286 refund but it is telling me that it is not correct

I am having the same issue, and it does not specify what information is incorrect, after hitting submit button it has a small pop up message reading "the information you entered is incorrect. Please try again." But when I call the IRS hotline it says my refund is being processed. Very irritating because I cannot track my refund nor do I know what's wrong with it now. 

TerukoL
Intuit Alumni

The irs.gov website is telling me that the information that I'm entering is incorrect entering my social security number head of household $9,286 refund but it is telling me that it is not correct

When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS.

 

You might receive this message because:

 

  • Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR.
  • Your return is still pending.
  • You never e-filed. You can quickly find out if you did by checking your status.
  • If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now.
  • You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR.


Please click Why is there no record of my return at Where's My Refund (WMR)? to learn more.

https://ttlc.intuit.com/community/refund-status/help/why-is-there-no-record-of-my-return-at-where-s-...

 

The IRS states:

 

WHERE’S MY REFUND STATUS BARS DISAPPEARED

"We have gotten many comments and messages regarding the IRS Where’s My Refund Tool having your orange status bar disappearing. This has to do with the irs.gov where’s my refund site having too much traffic and lagging. This is causing images not to display and information about your federal tax return to not show up. This has happened every year since the tool was first available. This has nothing to do with you being flagged or your return being denied. Status Bars Disappeared for many Americans who filed early.

This also can have to do with your browser settings as well as your cache. Please try using a different browser such as Chrome or Firefox. Also, clear your cache in your browser settings."

 

 

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