No one at TT can fix the issue and the program is not responsible for the payment happening ... if the payment didn't happen properly then you will need to pay it another way... https://www.irs.gov/payments
Verify
you are filed and accepted ...
Check
Your E-File Status on this Secure TurboTax website
https://turbotax.intuit.com/efile/efile_status_lookup.jsp
- It will show the date you transmitted your return and if it was accepted or
rejected.
- Both your Federal and State will be listed separately if you filed both.
- It will tell you when you E-filed
- The electronic filing date
See the following TurboTax support article on checking your e-file status - https://ttlc.intuit.com/questions/1908859-how-do-i-look-up-the-status-of-my-e-filed-return
When will my tax payment go through?
During non-peak times, funds are usually withdrawn on
the payment date you specify, assuming your e-filed return has already been
accepted (received) by the IRS.
If that date happens to fall on a weekend or federal
holiday, the funds are typically withdrawn the next business day.
Now, if you filed right before (or on) the busy April
18 deadline, the IRS may not be able to debit your payment until after the
deadline, due to high e-filing volume. In addition, it can take your bank
another few days to post the debit to your account.
No worries; as long as you filed your return or
extension on or before April 18 and you selected April 18 (or earlier) as your
payment date, you won't get penalized for late payment.
In the meantime, keep an eye on your bank account – if
you still don't see the debit 7-10 days after your return has been accepted,
call IRS e-file Payment Services at 1-888-353-4537 or contact your state tax agency, as appropriate.
**** Make sure you set up the payment correctly
****
Check the printout or PDF of your return; look for the
federal and state filing instruction sheet with the Turbotax logo.
If you owed tax, they will show the payment
information and how you decided to pay.
>If you indicated pay by mail, then you need to
mail in a check.
>If you selected credit card, it will probably be
processed in a couple of days.
>If you selected debit from your bank account, that
information is passed on to the state and IRS and they will do the debit when
they process your return information -- usually 1-3 weeks for e-file and 3-4
weeks if mailed in.
> If
you also owe the state ...
read the state payment instructions carefully since most states cannot be paid
from within the TT system and requires additional steps. https://ttlc.intuit.com/questions/1900884-what-are-my-options-for-getting-my-state-refund-or-for-pay...
