The IP Pin is 6 digits. Turbo Tax Deluxe 2024 only accepts 5 digits. How do i enter 6 digits?

[CatinaT1]

Here are two ways to navigate to the section to enter the 6 digit IP PIN: 

1. Log in and open your return ("Take me to my return") 
2. Once the return is open, then go to the Federal Taxes tab. 
3. Subtab Other Tax Situations 
4. Scroll down to Other Return Info. 
5. Choose Identity Protection PIN and Start (or Revisit.) 
6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

Or another way: 

1. Open your return if not already open.  ("Take me to my return.") 
2. Once the return is open, click at the top on MY ACCOUNT, then choose TOOLS. 
3. In the Tools window choose TOPIC SEARCH. 
4. Enter IP PIN without quotes. 
5. In the selection list highlight IP PIN and click GO. 
6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

[cmn2847]

I had entered the PIN in the Identity Protection screen, re-did the return (without importing any info), and still only got the "enter 5 digit pin" message.

If I print the return, the 6-digit pin does show up on the signature page.

I have uninstalled TT,2024 did a registry scrub, and reinstalled it.  Did a complete new return (again not importing anything), and same problem.

I installed TT 2024 on a different machine, again a complete new return with no imports, and the same problem.

Thanks in advance for any suggestions to e-file.  I'm kinda resigned to mailing the returns.

[RachelW33]

In TurboTax Desktop, please follow these steps to enter your IP PIN assigned to you by the IRS: 

1. Open your return
2. Select the Federal Taxes tab and then the Other Tax Situations tab
3. Scroll down to Other Return Info and select Start next to Identity Protection PIN 
4. Answer Yes on the screen Did you get an Identity Protection PIN from the IRS for this year's taxes?
5. Select the blue Add box next to the name you wish to enter an IP PIN
6. Enter the IP PIN and select Continue
7. Select the blue Done box

Please see these TurboTax Help Articles: 

• Is my Self-Select PIN the same as my IP PIN?
• What is an IP PIN and do I need one?

@cmn2847