The Instruction is incomplete on Retrieving the Ta...
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Returning Member

The Instruction is incomplete on Retrieving the Tax Documents

I am not sure where and what to click if I am having trouble logging in or do not know my username or password; See attached screen shot:

 

Incomplete.jpg

 

Thank you

lee

3 Replies
Highlighted
Expert Alumni

The Instruction is incomplete on Retrieving the Tax Documents

You may want to start by clearing cache and cookies to see if that resolves the issue for you.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Highlighted
Returning Member

The Instruction is incomplete on Retrieving the Tax Documents

I am using the Turbo Tax on my desktop, please help to provide the step by step instruction to clear the cache

Highlighted
Expert Alumni

The Instruction is incomplete on Retrieving the Tax Documents

@Lee-Ng

Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To delete your cookies use this: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
v
Privacy Settings