I am not sure where and what to click if I am having trouble logging in or do not know my username or password; See attached screen shot:
Thank you
lee
You'll need to sign in or create an account to connect with an expert.
You may want to start by clearing cache and cookies to see if that resolves the issue for you.
I am using the Turbo Tax on my desktop, please help to provide the step by step instruction to clear the cache
Please see these TurboTax FAQ's for information on how to clear your cache and cookies:
To clear your cache use this: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
To delete your cookies use this: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
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