The import function doesn't work for my desktop version. The box under "select an item below" is empty. I've uninstalled and reinstalled again still doesn't work.

toxiccatno1 · ‎March 6, 2024

Can't import any financial insitute

CatinaT1 · ‎March 8, 2024

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

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toxiccatno1 · ‎March 8, 2024

I am not using online version. I am using desktop version. I just called your help number and also got cutoff. Is there anyway I can switch to online version or can I get a refund of it since it doesn't work.

CatinaT1 · ‎March 8, 2024

Yes. Customer Service can help you with that. Here is a link:  Turbo Tax Customer Service

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The import function doesn't work for my desktop version. The box under "select an item below" is empty. I've uninstalled and reinstalled again still doesn't work.