Why is my return not free. Why do I have to use deluxe because I have an hsa. It says guarantee free but it is not. How do I get my deluxe fee waived. When I do not need.

[Vanessa]

The free version is only if you have a simple return requiring no schedules attached.  If you do not have a simple return, there is a fee.

"Is TurboTax Free Edition really free?

Yes, we guarantee you’ll pay nothing to file your simple federal and state taxes.

Join the millions who file for $0

50 million hard-working taxpayers can file their simple federal and state taxes for free. You can file with TurboTax Free Edition if you only have the following situations:

• W-2 income
• Limited interest and dividend income reported on a 1099-INT or 1099-DIV
• Claim the standard deduction
• Earned Income Tax Credit (EIC)
• Child tax credits

Situations not covered in TurboTax Free Edition include:

• Itemized deductions (Schedule A)
• Business or 1099-MISC income (Schedule C)
• Stock sales (Schedule D)
• Rental property income (Schedule E)
• Credits, deductions and income reported on schedules 1-6, such as the Student Loan Interest Deduction

How does TurboTax make any money?

Customers with more complex tax situations will file with our other TurboTax products that provide all the right forms and guidance they need. We also offer additional benefits that go beyond filing your taxes, but they are completely optional and are not required to file your taxes for free. Many of our customers value additional features like:

• One-on-one help for answers, on demand with a TurboTax specialist
• 24/7 Tax Return Access to view and print copies of all your completed TurboTax returns

With TurboTax Free, the power to file for free is all yours!" https://turbotax.intuit.com/

[Msdeb265]

First off this is the second time writing this statement. I will never use Turbo tax again, I feel like this is a RIP off and your system doesn't work. It tricks you into picking deluxe because you cant go back and see where it secretly selected it so when you get to the end that option never goes away. I have been a customer since 2000 and I dont like the trickery into anything. In times like this, this is not the time to be scamming people. I saw a segment on tv regarding Turbo Tax and the hidden fees and I wish I would have paid more attention.  I am going to the IRS and inform them about this. I see I am not the only one who feels like this. Thanks for 20yrs down the drain and I will take my business elsewhere 

[xmasbaby0]

Try Free File: 

You qualify if your income was $36,000 or less, or $69,000 or less if active duty military, or if you qualify for Earned Income Credit

https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program

• https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

If you switch to Free File you must create a new account and new user ID.

https://ttlc.intuit.com/questions/4511011-what-happened-to-the-1040a-and-1040ez

Note:  If you do not qualify to use Free File then you will have to upgrade to Deluxe or higher in the paid versions of the software.   

Online Deluxe $60  State software $50

Or—-Use this IRS site for other ways to file for free

https://apps.irs.gov/app/freeFile/