I am unable to access my account settings from either the web interface nor the Android app. The "my account" dropdown does not do anything.

[phy2000]

I've tried on both chrome and firefox, latest updates.

[JoanneM]

The My Account settings will not show in the Android app, but you should be able to access them via a web browser. When you log into your TurboTax account on turbotax.com, you should see, in the upper right hand corner, under My Account, Account Settings.  See attached screenshot.

[phy2000]

The drop down does not work for me. Clicking on the down arrow does nothing.

[JoanneM]

Have you tried using different web browsers?  Which one are you using where the drop down isn't working?

[phy2000]

Chrome and Firefox.