The Document Number is not going through. What could be wrong?

[SteamTrain]

@lmaldonado595 

New York Driver's Lisc???  (Which state is always needed)

if..if NY

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FIRST...make sure you are using the right number

...depending on the license type...check the following pictures provided by NY:

Sample Photo Documents | NY DMV

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AND, it is not the DMV ID number

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Beyond that....it is ONLY the first three characters they want.....not the whole number.