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nlplummer
New Member

The activation screen on TurboTax Deluxe does not open up. Just shows a blue dot. How do I activate this product?

This is the Windows product.  I've reinstalled from CD twice and even tried downloading the product from Turbo Tax.  I still can't activate it.
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2 Replies

The activation screen on TurboTax Deluxe does not open up. Just shows a blue dot. How do I activate this product?

It may be related to a screen resolution or scaling problem.

In your Windows settings do you have scaling set to a higher value than the normal 100%?

 

Read through the following thread and see the various recommendations there:

https://ttlc.intuit.com/community/taxes/discussion/blank-activation-screen/00/1754686

 

If not a scaling problem, then try a screen resolution of 800x600.

 

The activation screen on TurboTax Deluxe does not open up. Just shows a blue dot. How do I activate this product?

Scaling worked for me also.  My standard scaling is 125% because the characters are very small otherwise.  I set the scaling to 100%, closed TurboTax, started it again and everything was perfect.

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