This is the first return just in my name after my husband passed away in 2017.
I removed his data from the old return's personal section, but the return was still rejected: The Primary SSN in the Return Header has been locked because Social Security Administration records indicate the number belongs to a deceased individual.
How do I correct the "header" of the return?
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It is recommended that you start a new account rather than continuing to use an old account, for this reason. It is usually possible to remove all traces of a spouse using Turbotax Desktop version installed on your own computer, by directly editing the worksheets, but you can't edit the worksheets in the online version.
I don't know if customer service could remove the information if you called them. It is recommended that you create a new account and start over.
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