I need help with my TurboTax. My hard drive crashed. I replaced it and preserved as much of the old hard drive as possible. I am having trouble accessing the my files. I still have the cd for 2018 but am missing 2015, 2016, and 2017.

David and Peggy Maloof

[phone number removed]

xmasbaby0

Level 15

@djmaloof If you used desktop software downloaded/installed from a CD to your own computer, then the tax files are stored locally on your own hard drive or any backup device you used like a flash drive. They are not stored online. If you cannot recover them due to a hard drive failure, etc. you can get a free transcript from the IRS or for a fee of $50, an actual copy of the return.

https://www.irs.gov/individuals/get-transcript

Contact your state for copies of previous state returns.

https://ttlc.intuit.com/questions/1901670-how-do-i-contact-my-state-department-of-revenue

You could call customer support to see if they will help with downloads for the 2016 & 2017 software, but if you used desktop software to prepare the returns, you may not be able to recover the lost tax files--depending on how disastrous your hard drive crash was.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

lambsrus1

Level 2

I need help finding out where I can get my business expenses back from our vacation home? I need to talk to someone asap

lambsrus1

Level 2

what is the phone number please

xmasbaby0

Level 15

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

abarham

Level 2

having trouble downloading with the cd, but don't have a cd driver and have purchase a cd, don't know how to download it

MichelleLO

Level 15

You can still install TurboTax if your computer doesn't have a CD Drive, you can install directly from InstallTurboTax.com.

Please see the below TurboTax FAQ for information and instructions:

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/00/26450

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llk17

Level 2

whats the phone number? Can't file says need update and then says it is up to dat and won't send filing.

ThomasM125

Level 15

You can reach TurboTax by using one of the following methods online:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Edited 4/5/20 at 5:46PM EST]

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travis4texas

Level 2

I need tech support to solve an ongoing problem. When starting TurboTax, it always askes for activation code. I have only installed it once but have used code 5 times to sign into program. Now it will not start up the TT program . I have the Home & Business version and downloaded it from Amazon. I have tried all 4 methods given in the online Help file to correct the problem but still does not work. When I was able to sigh on, the program would update and load. It loads my browser to use online help and has e-filed one return. I need to file a family member's return as I have been able to do in the past. I need this problem solved. I can not spend hours online trying to get a new activation code every time I start the program.

I have turned off virus prg and firewalls, but program still will not load and work.

Irene2805

Level 15

You can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: https://support.turbotax.intuit.com/contact/
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.