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Level 1
November 6, 2023
Question

tech support for my download

  • November 6, 2023
  • 5 replies
  • 23 views

I asked for tech help this AM and really got nothing.  The download was order no.  [order number removed], and

my payment authorization no. is:  [removed].  I need help, and what I would like is a tech support phone no.

that is for a living person and not a recording.  Also, my phone no. is:  [phone number removed] (land line).  Just to repeat

my earlier e-mail, I use windows, but when I entered the code:  [code removed], it rejected Windows.

I ask again, why is the code the same for Mac and Widows?  Anyway, I don't know what to do.  I need help, so 

please give me a phone number that has a tech support person attached.  Help please.     Adam [removed]

5 replies

Level 15
November 6, 2023
Level 2
April 1, 2024

I loaded Turbotax on my IMAC when it became time to receive my security I opted for a phone line thinking  I would talk to a person and gave my land line number the call never came. Now I can not use Turbotax.

CatinaT1
Alumni - Intuit
April 1, 2024

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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Level 2
March 21, 2025

I paid for 2024 Turbo Tax Home and Business from Amazon.  I received instructions to go to installTurboTax.com to install my software.  I went to the website and clicked on the Home and Business icon to download.  Instead of downloading TurboTax Home and Business it downloads Turbo Tax Deluxe .

 

I previous purchases Deluxe but found it would not work for me and I needed Home and Business.

 

Help!  How do I download the Home and Business the correct software from the installTurbotas from the website.

Thanks,

Paula

CatinaT1
Alumni - Intuit
March 21, 2025

If you received the wrong product from Amazon, you will need to contact them.

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