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Level 1
November 6, 2023
Question

tech support for my download

  • November 6, 2023
  • 5 replies
  • 8 views

I asked for tech help this AM and really got nothing.  The download was order no.  [order number removed], and

my payment authorization no. is:  [removed].  I need help, and what I would like is a tech support phone no.

that is for a living person and not a recording.  Also, my phone no. is:  [phone number removed] (land line).  Just to repeat

my earlier e-mail, I use windows, but when I entered the code:  [code removed], it rejected Windows.

I ask again, why is the code the same for Mac and Widows?  Anyway, I don't know what to do.  I need help, so 

please give me a phone number that has a tech support person attached.  Help please.     Adam [removed]

5 replies

Level 15
November 6, 2023
Level 2
April 1, 2024

I loaded Turbotax on my IMAC when it became time to receive my security I opted for a phone line thinking  I would talk to a person and gave my land line number the call never came. Now I can not use Turbotax.

CatinaT1
Level 15
April 1, 2024

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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Level 2
March 21, 2025

I paid for 2024 Turbo Tax Home and Business from Amazon.  I received instructions to go to installTurboTax.com to install my software.  I went to the website and clicked on the Home and Business icon to download.  Instead of downloading TurboTax Home and Business it downloads Turbo Tax Deluxe .

 

I previous purchases Deluxe but found it would not work for me and I needed Home and Business.

 

Help!  How do I download the Home and Business the correct software from the installTurbotas from the website.

Thanks,

Paula

CatinaT1
Level 15
March 21, 2025

If you received the wrong product from Amazon, you will need to contact them.

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