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Level 1
Nov 6, 2023 6:33 PM UTC
Question

tech support for my download

I asked for tech help this AM and really got nothing.  The download was order no.  [order number removed], and

my payment authorization no. is:  [removed].  I need help, and what I would like is a tech support phone no.

that is for a living person and not a recording.  Also, my phone no. is:  [phone number removed] (land line).  Just to repeat

my earlier e-mail, I use windows, but when I entered the code:  [code removed], it rejected Windows.

I ask again, why is the code the same for Mac and Widows?  Anyway, I don't know what to do.  I need help, so 

please give me a phone number that has a tech support person attached.  Help please.     Adam [removed]

5 replies

Level 15
Nov 6, 2023 7:00 PM UTC
Level 2
Apr 1, 2024 8:20 PM UTC

I loaded Turbotax on my IMAC when it became time to receive my security I opted for a phone line thinking  I would talk to a person and gave my land line number the call never came. Now I can not use Turbotax.

CatinaT1
Alumni - Intuit
Apr 1, 2024 8:37 PM UTC

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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Level 2
Mar 21, 2025 1:50 AM UTC

I paid for 2024 Turbo Tax Home and Business from Amazon.  I received instructions to go to installTurboTax.com to install my software.  I went to the website and clicked on the Home and Business icon to download.  Instead of downloading TurboTax Home and Business it downloads Turbo Tax Deluxe .

 

I previous purchases Deluxe but found it would not work for me and I needed Home and Business.

 

Help!  How do I download the Home and Business the correct software from the installTurbotas from the website.

Thanks,

Paula

CatinaT1
Alumni - Intuit
Mar 21, 2025 6:02 PM UTC

If you received the wrong product from Amazon, you will need to contact them.

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