I, too, have been using TT for decades. This is the first time I've experienced a glitch, and boy is it a doozy. I paid my taxes with my extension, but now cannot file because the .tax2023 file is gone. The only thing I got from TT is an abatement form which basically asks the IRS to not penalize me for a late return. And since mine is a home/business return it's a bit complicated. This feels like malpractice. "Let us help you complete your taxes (for a fee)" and then they delete the tax files! I plan to talk to a lawyer about a possible class action lawsuit.
