Tax Year Prior to 2020: Turbotax is only importing half of my Ally Bank 1099-INT's available when I compare them with the hard copies provided by the bank.

[mazink]

Did not work, there is only one login for my accounts.

[MichelleLO]

Please reach out to TurboTax Customer Support for assistance with the issue you are experiencing. 

What is the TurboTax phone number?

@mazink 

[mbk1]

I understand that TurboTax employees may not want to read all 6 pages in this thread, but at least they could read some of them before posting a response.  The issue is that, if individuals have multiple accounts at Ally Bank TurboTax will only pull the interest reported for the first account.  It will not pull the total interest for all accounts (even though Ally Bank's paper 1099s give a total).  The program gives no error message or other indication that it has not imported all data from Ally Bank.  This is not an issue with people having multiple logins.  And it is not something that customer service can fix.  And it certainly is not something with respect to which Turbo Tax would need additional detail to understand the problem--the issue is simple and has been explained repeatedly, over a period of many years, in this thread.  This should be fixed.

[JP4120]

interesting and sad that you need to explain this so specifically to a turbo tax support person.

[Jkwilson]

@CarissaM You are completely missing the point! This has absolutely nothing to do with logging in. It logs in fine, but when it starts parsing the 1099s it stops after the first one, even though there could be dozens there. Logging in or logging out has no part in this problem. It’s simply a programming error Intuit has failed to fix for years.

[kaydee]

The confusion seems to arise from the ambiguous use of the word "account" in the replies: "login" accounts and "interest bearing" accounts.  For the TurboTax reps reading this thread, your users have ONE login account to Ally.  Within Ally they have several interest bearing assets, called accounts, that need to be reported in TurboTax.  Interest bearing accounts within Ally could be a money market account, an online savings account,  and a CD accounts.  The 1099-Int reports each of the interest bearing accounts on it.  If I have a money market account, a savings account, and two CD accounts, then the 1099 will report FOUR accounts on it (each asset has a different account number).  When imported into TurboTax only ONE of the FOUR interest bearing accounts is imported and the other THREE are missed.  
I have a CD ladder setup at Ally so my 1099 actually reports TEN different account numbers.  The bug in TurboTax of missing 9 of the 10 results in 1) a notable amount of unreported interest, and 2) a lot of manual entry to correct it.

[Etherman]

Seems like Turbotax would give this priority. How many filers trusted the import and didn't realize that it was incomplete. I would think that that the incomplete data is likely to get you audited. By the way, it's 2023- the problem has been around how long? 

Does anyone have the H&R Block phone number?