Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

[suziq4359]

I have had trouble signing in to my turbo tax account.  I am late filing because of family medial trouble and now flustered.  Please help!

[MarilynG1]

@suziq4359 Click this link for TurboTax Account Recovery.

[Lucksdlux360]

It says error returned from client...

Why

[JotikaT2]

Please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in. 

Instructions to clear cookies to restart TurboTax 

@Lucksdlux360

[PBVBean]

I have downloaded my Safari Browser update and I still can't start my taxes. i have entered the code Turbo tax sent to my phone?

Why is it every time I use Turbo Tax the time it takes to get on there is longer than actually doing my taxes!

[KatrinaLO]

You can try recovering your account with your phone number. All  you need is the account information that was used to set up your account. If you don't have that information or you need assistance getting back into your account, you can follow the steps in this TurboTax FAQ here.

[kelvin2022]

Posting this in case it helps someone.

On the TurboTax website sign-in page, after entering my credentials and 2FA code (which were accepted), I was taken back to the sign-in page.

I tried different 2 other browsers, and incognito/private browsing, with the same result. I even tried the mobile app, and it gave me a meaningless error: "Oops. We ran into a little bump / Let's try that again."

Solution:

Then I happened to try logging in to the main Intuit accounts site: https://accounts.intuit.com/ and it was successful, but trying to reach TurboTax from there still dumped me back to a sign-in page.

Then I remembered that I recently changed my email address in my Intuit account, and noticed that under "sign-in & security" the new email wasn't verified, so I completed the verification process, and voila, TurboTax login started working again.

Complaint:

I actually tried more things than the above, wasting 30-60 minutes. Why couldn't the website just tell me what the problem was, instead of having me guess?

If TT/Intuit support is reading - please inform your product team that it's critical to show a useful error message when the user can fix an issue themselves. The non-happy-path user experience needs improvement - you do not want to frustrate paying customers unnecessarily. Yes, I work in the software field, in case you were wondering 🙂

[ChondelLO]

@kelvin2022 Thank you for your feedback. Constructive feedback, like what you've provided, helps us to build a stronger product and stronger community. We appreciate your input.