Tax refund sent by IRS since Feb 28 BUT GREEN DOT BANK have not refunded me

[JoelTaxFlorida2023]

Turbo Tax is supposed to deduct the fees to my tax refund of 4000, IRS SENT THE CHECK Feb 28 to Green Dot Bank to deduct turbo tax fees , till now green dot have not informed me Joel [PII removed]

SSS [PII removed]

[DoninGA]

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or - TPG-CSsupport@greendotcorp.com

[CatinaT1]

You can also contact Greendot through the number on the back of your card.

[JoelTaxFlorida2023]

I need help from you i was informed that the services in helping file my income tax for 2023 with a refund were already paid  $138 + 40 service fee = 178, this was process by green dot bank. However i have not received the balance of my refund from Green Dot bank.

I called Green dot bank but i was told my information is not available in their system.  Please help me get my refund from Green Dot Bank thanks

[DoninGA]

@JoelTaxFlorida2023 Has the IRS issued your tax refund? - https://www.irs.gov/wheres-my-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions