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ryan75840
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See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

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See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Johnsbar
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I have finished completing my 2019 tax return.  Because I am in a qualified disaster area (Hurricane Michael), my 1099-R distribution for 2019 can not be completed and Turbo Tax can not complete my return and file because of a recent law passed by congress.

 

Do I need to file an extension?  How long until this is resolved?

 

KristinaK
Employee Tax Expert

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TurboTax does ask a question about whether the distribution was a Qualified Disaster Distribution. If that is what you mean by your question, then you can continue with your tax return. 

 

If you would like to file an extension, you can, of course, do that as well. 

 

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I received the message that I cannot file yet due to new laws passed by Congress because I received a qualified disaster distribution and that Turbo Tax will tell me when to file. 

 

Does that mean i need to file an extension and wait for more information on this newly passed law? Do I need pay what I owe in taxes?

 

thank you

DawnC
Employee Tax Expert

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That does not sound right at all.   Can you post a screen shot (with NO personal information)?   You definitely need to pay your taxes by tomorrow and may need to file an extension if you can't get this figured out tonight.   It won't hurt anything to file the extension, so you may want to do it anyway.   @maigirlhang

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Qualified Disaster - Turbo Tax.PNGPlease see attached photo. Thank you.

DawnC
Employee Tax Expert

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Thank you..   Is your software updated?    @maigirlhang

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Ran update just in case and received the message that my software is up to date.

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Any Advice? Thank you

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I am trying to transmit however, keep encoutering the same issue and my return will NOT transmit!!  Turbo Tax takes me back to these screens.

Qualified Disaster - Turbo Tax 3.PNGQualified Disaster - Turbo Tax 2.PNG

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@maigirlhang If you did NOT have a distribution due to a Qualified Disaster -

Click on Forms in the upper right of the desktop program screen.  Go to Forms mode.  Find your Form 1099-R on the left side of the Forms mode screen.  Open the 1099-R.  Scroll down to the Qualified Disaster Distribution Smart Worksheet.  Uncheck the boxes so that the worksheet has no information included whatsoever.

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That’s the problem. I DID have a qualified distribution due to Hurricane and I keep receiving a message that Congress recently passed a law and I cannot file yet. There’s no override and my taxes will not transmit. 

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Did Turbo Tac ever resolve this for you? I cannot transmit without it being resolve. Thank you. 

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@maigirlhang wrote:

That’s the problem. I DID have a qualified distribution due to Hurricane and I keep receiving a message that Congress recently passed a law and I cannot file yet. There’s no override and my taxes will not transmit. 


Is your software at the latest release?  See this TurboTax support FAQ - https://ttlc.intuit.com/community/updating/help/verify-turbotax-for-windows-basic-deluxe-premier-or-...

If not, update your software.  Click on Online at the top of the desktop program screen.  Click on Check for Updates.

 

If the software is at the latest release then you will need to contact TurboTax support for assistance with this issue.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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