turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Jmixon54
New Member

System does not recognize my information

I recently filed my taxes on March 21, by mailing it in. TurboTax says that they have everything for my stimulus check but I still can’t access any information regarding the refund or stimulus check 

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
SusanY1
Expert Alumni

System does not recognize my information

Have you tried accessing it using 2018 data?  In all likelihood, your 2019 tax return has not yet been processed yet if you mailed it on March 21st.   

 

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

System does not recognize my information

The system is having issues it says on the IRS it’s not working for everyone 

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies