Stuck on Step 2!

[urbanek14]

I am trying to refile my state taxes (IL) due to an error on my end for entering incorrect AGI. However, I am in the "File" section and cannot move past Step 2, where it asks to verify my direct deposit.  I have tried multiple times to verify my account information, but it will not move me on to Step 3 to make the changes I need in order to e-file. Support is not understanding my issues and is giving me the run around. 

[CatinaT1]

Thank you for reporting your experience. We are currently investigating the issue and will provide updates as soon as possible.

[urbanek14]

Has this been resolved?

[LeticiaF1]

To fix this error, please follow these steps carefully:

1. Make sure you have entered the previous year's IL AGI correctly
2. Verify Your IL PIN 
3. Make sure to enter all 8 digits (This is not your 5 digit federal PIN)
4. Verify your IL drivers license or state ID number is entered correctly
5. If it is your first year filing with IL, you will have to enter your IL Drivers License or state ID information
6. Enter each field exactly as it is on your IL Drivers License or state ID (First Name, Middle Name, Last Name, Suffix (leave blank if necessary), and weight
7. You may not use an out-of-state or expired drivers license
8. You may need to print and mail your return if the reject continues after re-transmitting

If TurboTax is not letting you continue, you can try the following:

Go out of your program and go back in.
Clear your cache and cookies.
Try a different Web Browser.

If you are using TurboTax Desktop make sure all updates have been run on your program. You can do this by clicking on "Online" in the black bar across the top of your TurboTax screen. And then select "Check for Updates".

If you have any additional questions or information regarding this please return to TurboTax Community and we would be glad to help.

@urbanek14