Still cannot efile

Forum|Forum|6 years ago
February 15, 2020
2 replies
4 views

My returns have been done for weeks but I still cannot e-file my federal or New York state return. New York mandates efiling and I don't see the reason for having this return only to be told I "should just mail it in"

When does intuit expect to have the updates ready?

TurboTax Home & Biz Windows

CassLO

Level 11

State tax forms can become available for filing any time between December and late February, depending on the state and the tax form. While you’re working on your return, you’ll have a chance to let us know you want to receive email updates when your forms become available.

Please click here to check NY state forms availability. If all forms are available, please click here for instructions to contact customer care.

Please see the below links for additional information:

Is there a penalty if I don't e-file my New York return?

NY State

NY State 2

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JustinBAuthor

Level 2

According to that list, the state tax forms are available. I also requested the emails to tell me when the forms were available and received the email notification. Yet, when I try to update my turbotax, the forms are not updated and it still says the forms are not available. I also am stuck in the endless loop of "an update is available and needs to be downloaded" so I cannot efile my federal return.

I have been giving a link with a patch, I have been sent a file to update yet none of it works and none of it fixes my problem. I understand that I can technically file by mail, but what is the purpose of getting turbotax if I cannot efile? That is the whole reason for the having the software.

AkinaLO

Level 15

Customer service is better able to assist you.

Please follow the instructions below to contact customer service.

What is the TurboTax phone number? - Community

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Dliotta

Level 2

I was having same issue in Illinois. Called TurboTax support and it turned out to have something to do with the federal return update. They sent me a manual update file and once applied it efiled my return as it should. Try giving their support line a call.