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rogler
Level 2
May 8, 2020
Question

STATE TAX RETURNS

I HAVE PAID FOR 2 STATE TAX RETURNS AND I CAN NOT GET EITHER TO APPEAR---JUST RECYCLES

BACK AND FORTH TO THE START AREA?????

    3 replies

    roglerAuthor
    Level 2
    May 8, 2020

    I HAVE PAID FOR 2 STATE TAX RETURNS AND CAN NOT GET TO WORK ON---WHEN I PUSH START IT JUST 

    RECYCLES BACK TO THE START OVER AND AGAIN---BOTH STATES ACT THE SAME???

    Alumni - Expert
    JotikaT2Alumni - Expert
    Alumni - Expert
    May 8, 2020

    Please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in. 

     

    Instructions to clear cookies to restart TurboTax 

     

    After you do this, try logging out of TurboTax, closing your browser, and then logging back in.  

     

    If you are still having issues, you can use the link below to contact us.

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    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    mesquitebean
    Level 15
    May 8, 2020

    You didn't say what product you are using.  Are you using Online TurboTax (web version) or the desktop software (CD/download)?

     

    If you're using the desktop software (CD/download), is it an a issue where you are in a state install update loop?    i.e., is it the issue in this FAQ?

     

    FAQ:  State install update loop

    https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/01/1127787

     

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