state tax return rejected for efile

[mmceachn]

MA return rejected for efile

[Mike9241]

provide the rejection code or message, and someone may be able to advise you on a fix. 

[mmceachn]

this is the error msg

your Electronic filing signatuare did not match the personal information entered on your rederal tax return .

I checked and it does match exactly 

tried resubmitting but it keeps looping back and sayting someting needs to be fixed on the state return 

[LindaS5247]

If you are getting a message that your electronic filing signature does not match the personal information entered on your federal return first make sure your name, Social Security Number. or Identity Protection PIN (IP PIN) matches IRS records exactly. Try deleting them and re-entering them to make sure there are no hidden spaces. 

Also, clear your cache and cookies. ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies. If it still fails, the IRS database may have incorrect data. This will require you to file by mail. 

See: How do I file my return by mail?

You may also try these troubleshooting fixes that can fix this issue: 

• If you have an Identity Protection PIN from the IRS, make sure it matches the 6-digit number on your IRS Notice CP01A.
• Sometimes simply signing out and signing back into your TurboTax account can clear this.
• Also try a different web browser, such as Google Chrome or Firefox.  
• And try using incognito mode (private browsing).
• You can also contact TurboTax Customer Service using this link: Turbo Tax Customer Service.

Please return to Community if you have any additional information or questions and we would be happy to help.