State Filing Fee by Credit Card not working

[drmanon8]

I see this is a common complaint with no resolution except getting a refund from Turbotax - but they make it so difficult and time consuming!  I was on the phone with support for way over an hour.  Now I'm on with someone else.  and I think I have to pay and checkout and then someone in that department will see it and refund it -- I am still waiting.  WHAT A PAIN!  This can't be that difficult to fix!

[BrittanyS]

Can you clarify if you are using TurboTax Desktop or TurboTax Online?