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In TurboTax Online, you can erase your return and start from scratch as long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.
After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.
If you're signed in under last year's login, we'll automatically transfer last year's info over if you select the PLUS upgrade, Deluxe, Premier, or Self-Employed. Federal Free Edition (without PLUS) does not include the year-over-year transfer feature.
If you can't Clear & Start Over after you've registered, and it's convenient, consider opening a new account under a new username. Up to 5 accounts can be tied to the same email address.
Here’s how:
Otherwise, try to post another question about your problem and someone should be able to help you fix it.
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