In TurboTax Online, you can erase your return and start from scratch as long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.
- If you haven't already done so, sign in at TurboTax.com and select the blue Take me to my return button.
- On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
- Answer Yes in the pop-up to confirm.
After
your entries have been cleared out, we'll prompt you to select a TurboTax
product so you can start over from the very beginning.
If you're signed in under last year's login, we'll
automatically transfer last year's info over if you select the PLUS upgrade,
Deluxe, Premier, or Self-Employed. Federal Free Edition (without PLUS) does not
include the year-over-year transfer feature.
If you can't Clear & Start Over after
you've registered, and it's convenient, consider opening a new account under a
new username. Up to 5 accounts can be tied to the same email address.
Here’s how:
- Sign out of
TurboTax Online.
-
Select the TurboTax
Online product you want to use for the second return and proceed.
- On the Create your account screen, set up a new login for the second return.
- You can reuse your email address if you want to receive
e-file notifications for the second return.
- Up to 5 accounts can be tied to the same email address.
After you've created the new account, you can start working on the
second return.
Otherwise, try to post another question about your problem
and someone should be able to help you fix it.
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