SSA-1099

[timscan52]

I have downloaded Turbo Tax Deluxe and I have gotten to where I am to input my information from my SSA-1099 but when I click on a box a blue bubble pops up and I can't input any information. The blue bubble when I click it gives me an option to paste something which I don't want, and I can't get past this and can't input any dollar amounts. What do I do to get past this issue?

[Mike9241]

i have desktop deluxe and I get no blue bubble. have all updates been installed? if yes contact support so they can diagnose the issue

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848

[jlhollandsr70]

what is the blue bubble?

[RobertB4444]

@jhollandsr70 if you are having the same issue then contact TurboTax support just as @Mike9241 has suggested above.