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8 Replies

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  1. Go To: https://turbotax.intuit.com/
  2. Scroll down to "Help and Support" and click on "Contact Us"

  3. Pick your product; e.g.:  "CD/Download Windows" and Edition e.g.: "Premier"
  4. Type in what you need help with
  5. Press the "Continue" button
  6. At next screen enter your personal information
  7. Click on "Get the phone number"

A phone number to call an agent and a support ID will be provided

Note that if you agree, the person at that phone number can see your screen - which I found VERY helpful. Let them know if you are on a computer or phone screen. At first my agent could not understand why he could not see my screen, then realized I was working on computer NOT my phone... sent a code to accept and we could work together better.

CarissaM
Expert Alumni

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If you wish to speak with a live agent, please follow the instructions here to be directed to a customer service representative. 

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xinwen
Returning Member

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I need help with smart check to finish my Turbo tax return

xinwen
Returning Member

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I need help with smart check to finish my turbo tax

 

xinwen
Returning Member

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I will never buy again Turbo Tax because I can't get life help and the problem is turbo software that can't properly  calculate my capital gain returner 1099-B from Charles Schwab & Co   Turbo Tax suck no life help!

xinwen
Returning Member

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I will never buy again Turbo Tax because I can't get life help and the problem is turbo software that can't properly  calculate my capital gain returner 1099-B from Charles Schwab & Co   Turbo Tax suck no life help! it is only automotive computer response and software are juking you around and no help  Never buy Turbo Tax again!

xinwen
Returning Member

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It is 1000 tam down down down .............

MichelleLO
Expert Alumni

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To reach TurboTax Customer Support, please visit the Contact Us page and select your product to get you to the right person.

@xinwen

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**Mark the post that answers your question by clicking on "Mark as Best Answer"

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