turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Tax Law Changes & Forms (2024) on Mar 19! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Software Updates

Is anyone having issues updating the software? I completed both my federal and state returns and when I tried to e file and transmit my returns turbo tax told me that I needed to update the software. When I did that it told me that my software was up to date but I still could not transmit my returns. I am currently using Windows 10 and literally spent 4+ hours on the phone with customer support. We uninstalled, reinstalled, updated, etc..and have to start from scratch again on my returns. I am a bit hesitant to go thru the entire process again only to have the same thing happen. Has this happened to anyone else or does anyone have any advice on how to proceed from here? Thanks.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

Software Updates

You may need to update your Windows.   Try that a couple of times.  There maybe an update waiting or stuck.   And reboot your computer.  

Software Updates

Tried all of the above with no luck. Can't get TT to install updates.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question