software update

19 replies
61 views

I finished my taxes and it tells me I need to update my software, I go to "online" and "update software", it ways my software is updated but it still says I need to update my software and wont send my taxes

cdarmofal67

Level 2

I am having this problem also - can someone from Intuit tell us when they will fix this bug?

I even already paid for state filing and am now stuck.

jpm8

Level 2

I am having same issue with newly downloaded fed and state program from today.

Efile requires update but when you go to Update from Online menu the software is up to date.

LynnPAuthor

Level 2

I was having the same issue, it was my computer. I had to shut it off completely, wait 60 seconds then turn it on. Then turbo tax worked just fine.

gretz111122

Level 2

I need to update my my program. it states to go to menu and update. I c cannot find menu

jpm8

Level 2

Try these instructions:

https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-update-turbotax-if-i-have-the-cd-download-edition/00/873477

cdarmofal67

Level 2

I spent an hour on the phone with Intuit support on this issue yesterday. In my case the bug is with MA Tax returns. I was able to Transmit Fed Returns successfully but they have an issue with some MA State Tax forms (unless Update loop) - hopefully they will have a fix soon (this MA Patch workaround works for some - but didn't for me: https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/00/1116299

jpm8

Level 2

The Massachusetts patch (link included in your reply) did not work for me either but I was able just efile the federal return and will file the Mass return when the patch is ready.

cdarmofal67

Level 2

I noticed this morning that they updated the Update Patch file yesterday. (new file ends in 1375.msp - old file ended in 1327.msp). I ran the update and was able to transmit my MA Taxes thereafter!

So if you have't tried the new (1375 version) MA update file yet - you should - you can get it from here: https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/00/1116299

Chris2401

Level 2

I am having the same issue. I've updated the software several times. I am not able to file either federal or state return.

mpimen007

Level 2

same thing is happening to me... did you get this resolved?

mmsibimon

Level 2

I am having the same issue and I restarted my computer, didn't help. Software update check online shows it is up to date, but when I hit the transmit returns now button, it gives a message that I need to update my software. I use Turbotax Premier. I checked all threads in here, and didn't see any resolution.