Software not letting me print return prior to e-filing

[dbdd3]

Right before I e-file, I have the option to review my return and print it.  I click the button, then it says this may take 2-3 minutes to prepare and after a minute or so, it stops with no option to view or print.  Is this a known bug?  How can this be fixed?  Thank you.

[DoninGA]

This is probably a web browser issue.  Try clearing cache and cookies from your web browser.

See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/...

See this TurboTax support FAQ for clearing cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US...

If that does not resolve this issue, then consider changing your web browser to one of these that you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge

[dbdd3]

Thank you for your response, but I'm not using a web version of TurboTax.  I'm using the desktop version.