This is probably a web browser issue. Try clearing cache and cookies from your web browser.
See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/...
See this TurboTax support FAQ for clearing cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US...
If that does not resolve this issue, then consider changing your web browser to one of these that you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge
