So I have a issue with State filing, bought the audit guarantee, but have no access to TurboTax to explain problem???

[Critter]

Was the return successfully efiled ?    Did you get a letter from the state ?

[Anonymous]

Yes , a letter declining claim and now I owe $689. Turbo tax error??

[Critter]

That is too vague to respond to ...

If you purchased Audit Defense for your tax return, call Tax Resources, Inc. at (877)-829-9695, or report your notice on their web site at <a rel="nofollow" target="_blank" href="http://intuit.taxaudit.com/">http://intuit.taxaudit.com/</a>. Do not contact the IRS. Let Tax Resources contact them for you.

This is the membership email you should have gotten:  <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901569-when-will-i-get-my-audit-defense-membership-kit">https://t...>
Also read the member agreement at this website -<a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/corp/auditdefense.jsp">https://turbotax.intuit.com/corp/auditdefense.jsp...>

If you did not purchase Audit Defense:

TurboTax has a special phone number for help with IRS tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/irs-notice/audit-support/">https://support.turbotax.intuit.com/i...>

[SweetieJean]

In your other post, you suggested that your efile was rejected. That is different.

[DoninGA]

After you sign up, you'll get an email from TaxAudit.com with membership details within seven business days.

If you didn't get the email, check your spam or bulk email folders. The sender's address is AuditDefenseCertificate@taxaudit.com.

For questions or concerns about your Audit Defense membership, contact TaxAudit.com at intuit.taxaudit.com/ or by calling toll-free (877) 829-9695.