So I didn’t my text return with you guys and I had to pay but I told you guys to take it out on my text return so why am I being charged now
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So I didn’t my text return with you guys and I had to pay but I told you guys to take it out on my text return so why am I being charged now

So I did my tax return with With you guys and I had to pay for using TurboTax so I told you guys to take it out on my text return so why am I getting my charged right now out of my bank account 

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So I didn’t my text return with you guys and I had to pay but I told you guys to take it out on my text return so why am I being charged now

What if my federal refund isn't enough to cover my TurboTax fees?

To use the pay-with-your-refund option (aka Refund Processing), your IRS refund amount must be sufficient to cover your prep fees, fees for any additional products and services, and applicable sales tax.

When you get ready to file, we won't offer pay-with-your-refund if your IRS refund isn't enough to cover your total bill. In that case, you'll need to pay with a credit, debit, or pre-paid card.

What happens if the IRS reduces my refund to the point where it no longer covers my TurboTax fees?

If you get hit with a refund offset, what's left over might not be enough to cover your fees. Here's what happens next:

1.    We'll send an email with instructions on how to pay your TurboTax fees (minus the Refund Processing fee, if any) by a certain date.

2.    If the fees remain unpaid by the specified date, we'll send two more followup emails asking that you either pay or request a deferment to prevent the fees from being automatically debited from your bank account.

3.    Finally, if you still haven't paid by the requested date, we’ll send a final email letting you know that we're debiting the fees (minus the Refund Processing fee, if any) and that the auto-debit process cannot be stopped.

The same sequence of events occurs if the IRS is still holding your refund 36 days after your original estimated refund date, except that we'll also debit the Refund Processing fee (if any) in Step 3.

How do you justify debiting my account?

The provision is spelled out in the Refund Processing Agreement, which you agreed to when you opted to pay with your refund.

In addition, by clicking the "I Agree" button below, you electronically sign and authorize Intuit (through its third party processor) to debit the TurboTax Fees, Additional Products and Services Purchased and any applicable sales tax from your bank account number identified in the Agreement below, in the event that you do not receive a tax refund that is sufficient to pay for them.

Related Information:

·         How do I review my fees in TurboTax Online?

·         What can I do to reduce my fees?

·         What forms of payment does TurboTax Online accept?

      

Why was my bank account auto-debited for TurboTax fees?

When you filed your 2018 tax return, you chose the Refund Processing Service (also known as pay-with-your-refund) which lets you deduct your TurboTax fees from your IRS tax refund instead of paying them with a credit or debit card.

Per the Refund Processing Agreement, you authorized us to debit your bank account if your refund was insufficient to cover your fees:

In addition, by clicking the "I Agree" button below, you electronically sign and authorize Intuit (through its third party processor) to debit the TurboTax Fees, Additional Products and Services Purchased and any applicable sales tax from your bank account number identified in the Agreement below, in the event that you do not receive a tax refund that is sufficient to pay for them.

Before we debited your account, you would have received 4 emails from us:

1.    An email with instructions to pay your TurboTax fees (minus the Refund Processing fee, if any) online by a certain date.

2.    Two more followup emails asking that you either pay or request a deferment to prevent the fees from being automatically debited from your bank account.

3.    A final email letting you know that we're debiting the fees (minus the Refund Processing fee, if any) and that the auto-debit process cannot be stopped.

You can also be auto-debited if you signed up for Refund Processing and your refund is sufficient, but the IRS is still holding your refund 36 days after your original estimated refund date. In this case, you'll get the same email notifications from us, except we will debit the Refund Processing fee (if any) in addition to your other TurboTax fees.

Related Information:

·         What if my federal refund isn't enough to cover my TurboTax fees?

 

 

 


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