Purchased TurboTax desktop for Mac. and paid for live help. When the tax expert tries to share my screen, it is blacked out. The two experts, I talked cant fix this. help

tedblais · ‎February 20, 2025

Apparently, there is no Tech Support or a Way to escalate this.

2coAnd2la · ‎April 4, 2025

I am in the same situation. Experts can't help if they can't see my forms or worksheets.

2coAnd2la · ‎April 4, 2025

I am in the same situation. Experts can't help if they can't see my forms or worksheets.

Vanessa A · ‎April 4, 2025

What exactly is the issue you are having?

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2coAnd2la · ‎April 4, 2025

Experts seem to be blocked from seeing any of my information. I pull up a worksheet or form, but they don't see anything- like they are blind to what I am seeing on my screen.

Vanessa A · ‎April 4, 2025

If you can explain the problem you are having we may be able to help.

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Purchased TurboTax desktop for Mac. and paid for live help. When the tax expert tries to share my screen, it is blacked out. The two experts, I talked cant fix this. help