Setting a password (encrypt) on Mac does not work.

[jwgamble]

I have set a password through the Encrypt  menu, changed it, removed it, and reset it.  Doesn't work.  I'm not prompted to enter a password when I start working on my ta return.  Using TurboTax Deluxe for Mac with current upgrades to the software.

[macuser_22]

It works fine.  The Mac is just entering the password for you.

https://support.apple.com/guide/keychain-access/what-is-keychain-access-kyca1083/mac

[jwgamble]

thanks for the answer!!!!!!

[860BensonLake]

I've updated password.   When adding password (Encrypt) on my Mac does not protect 2019 Tax.  Works find for 2018 which is on my Mac.

[dorisVcoffin2]

Does that mean that I have two layer security...?

[JeanneLO]

Yes, if you open the tax return and then click "File" on your computer menu bar, select "Encrypt" and you will be prompt with password dialog.

[tbirdsrgo]

I can get the dialog box but no matter what password I enter (8 char min but less than 16, no spaces) it returns an error message that passwords must be between 6 and 16 characters no spaces. I triple checked that both password lines were identical. 

[JakailaLO]

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser. 

Please see below for information on how to delete your cookies. 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you would like to contact customer support for additional assistance please see below. 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[SI67]

The answer posted sounds like it applies to using Turbo Tax Online. I am having the same problem creating an encryption password while using the downloaded TurboTax application on my Mac. No browser involved. How can I get the Mac TurboTax application to accept an encryption password?

[macuser_22]

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@SI67 wrote:

The answer posted sounds like it applies to using Turbo Tax Online. I am having the same problem creating an encryption password while using the downloaded TurboTax application on my Mac. No browser involved. How can I get the Mac TurboTax application to accept an encryption password?

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That appears to be a recently introduced bug and has been reported.

[TJTC]

I am having the same problem. I'm using Turbo Tax Premiere for 2020 tax year. I have tried a variety of passwords, all within the prescribed limits, but I keep getting the same message over and over:

"For security reasons, your answer should be between 6 and 16 characters long, not including any spaces"

I have used turbo tax for years and have never had this problem before. I am using the same computer as I used last year and I was able to encrypt save my 2019 files with no problems.

[macuser_22]

The *password* but be between 8 and 32 characters.    It is the answer to the *security question* that must be between 6-16 characters.

[joannajw1]

Did you ever get an answer to this? I am having the same problem.

[macuser_22]

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@joannajw1 wrote:

Did you ever get an answer to this? I am having the same problem.

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Exactly what problem are you having.

[djtnat]

what if I don't want my Mac computer to enter the password for me.  I want to protect against other users on the same Mac computer.