I was rejected due to agi???

[VinaykumarS · Accepted solution]

See the instructions below for finding your 2017 AGI:

https://ttlc.intuit.com/replies/3301618

If you filed late last year there is a good chance that the 2017 AGI never was entered into the e-file database. Try using 0 (zero) for the AGI.

If you filed an amended return use the AGI on the first filed tax return.

If it continues to reject then the AGI in the IRS database might be in error. Mail filing is the only option.

[ketond]

I wasted 2 hours talking to TurboTax customer support twice and getting locked out of the IRS website. Nobody told me that if I filed my 2017 late that I should enter my AGI as zero for efile. I asked the agents repeatedly if filing 2017 three months ago could be the reason? Clueless. I'm paying $80 for tax software it doesn't seem unreasonable to have competent customer support.