Search button leads to a login box for Intuit

[cowdogman]

Over the last couple weeks when I hit the search button I get a login screen for Intuit, instead of a dialog allowing me to search for issues.  When I log in, I don't get the usual search interface--I get a search interface that explains how to use TurboTax.

For example, if I type "Residential Energy Credit" the response tells me to open TurboTax and search for "environmental credits".

Weird.

Please fix.

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  Also, make sure you have ran all updates. 

If this persists, can you send us screenshots of what you are seeing?

[cowdogman]

Didn't help.  Here's a couple photos.  Is this a new interface?  Why do I need to log in every time I click search?

[cowdogman]

Can I opt out of this new Digital Assistant (which is worthless) and go back to the original TurboTax Help?

[MarilynG1]

If you accidentally added TurboTax Live to  your return, you can remove it.

It depends on how you started in TurboTax.

If you started in TurboTax Live

You can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.

If you started in a different TurboTax product but added TurboTax Live

You can remove TurboTax Live as long as you haven't used the Tax Expert feature. Here's what to do:

1. With your tax return open, select File.
2. Proceed through the screens until you reach the Just a few steps left... screen, then select Start or Revisit next to Step 1: Review Your Order.
3. On the order summary screen, select Downgrade.

Here's more details on Removing TurboTax Live. 

[cowdogman]

I started with the retail version of TurboTax Home and Business and I did not add TurboTax Live.

How do I get rid of this Digital Assistant?

[CatinaT1]

Were you able to solve your issue?  

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service