Skip to main content
Level 1
Jan 21, 2023 8:12 PM UTC
Question

Screen black and cant read on desktop computer

cant read, screen black on desktop

4 replies

Level 12
Jan 23, 2023 6:09 PM UTC

For help troubleshooting blank screens, missing buttons or images, please visit the link below.

 

Troubleshoot blank screens, missing buttons, or missing images - Intuit 

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
Level 2
Feb 9, 2023 6:54 PM UTC

Your "solutions" do NOT do anything for the black background problem!! This makes the product unusable!!

SForrestLO
Level 11
Feb 9, 2023 7:19 PM UTC

If you have tried the resolution offered above and are still having issues, please contact support. 

 

This FAQ will provide you with the steps to contact an agent. 
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"