Screen black and cant read on desktop computer

[richst123]

cant read, screen black on desktop

[ChondelLO]

For help troubleshooting blank screens, missing buttons or images, please visit the link below.

Troubleshoot blank screens, missing buttons, or missing images - Intuit 

[brozojl]

Your "solutions" do NOT do anything for the black background problem!! This makes the product unusable!!

[SForrestLO]

If you have tried the resolution offered above and are still having issues, please contact support. 

This FAQ will provide you with the steps to contact an agent. 
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily.

[DianeKYoung]

I've spent HOURS on the phone with a variety of your tech support personnel. Most of the time I'm on hold and the rest of the time, I'm getting pablum. This is a serious problem - black screens when attempting to use program. I will also note that the 2023 Turbotax Desktop is apparently actually a console hosted arrangement for an ONLINE version of the software. Check your task manager and you will see once you're in there, there is no Turbotax program open anymore!!