Running TurboTax via a VPN

[mcsevan]

I have logged into T-T 5 times via the VPN (each from a different VPN city), each time asked to enter the license number.  Now it will not let me in as it claims I have used my 5 licenses.  I have this loaded on two computers, an old one I just replaced and the new one.  I can not get in to finish my T-T in either computer.  What can I do to continue to use what I paid for.

[Brad43]

To reset your "use" count requires human intervention, either Internet Chat or telephone.  Good luck.  I found TurboTax does not play nicely 100% of the time with my VPN.  At the very end, trying to pay for state e-filing, I had to suspend the VPN.

[CarissaM]

This would be best resolved by contacting customer support by clicking here, they will be able to assist you.