Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
mcsevan
New Member

Running TurboTax via a VPN

I have logged into T-T 5 times via the VPN (each from a different VPN city), each time asked to enter the license number.  Now it will not let me in as it claims I have used my 5 licenses.  I have this loaded on two computers, an old one I just replaced and the new one.  I can not get in to finish my T-T in either computer.  What can I do to continue to use what I paid for.

2 Replies
Brad43
Returning Member

Running TurboTax via a VPN

To reset your "use" count requires human intervention, either Internet Chat or telephone.  Good luck.  I found TurboTax does not play nicely 100% of the time with my VPN.  At the very end, trying to pay for state e-filing, I had to suspend the VPN.

CarissaM
Intuit Alumni

Running TurboTax via a VPN

This would be best resolved by contacting customer support by clicking here, they will be able to assist you. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Dynamic AdsDynamic Ads
Privacy Settings
v