Result of auto importing 1099-INT is wrong. The bank is Marcus by GoldmanSachs. Auto import only pulls number from one account, while there are multiple accounts.

[LindaS5247]

If you are having difficulty importing your Form 1099-INT you can enter it manually.  

Form 1099-INT reports interest from banks, brokerages, and other financial institutions.

 Here's how to enter a 1099-INT:

1. Sign in to your TurboTax account and open or continue your return.
2. Select Federal from the menu, then Wages & Income.
3. Locate the section titled Investments & Savings and select Show More, then select Start or Revisit next to Interest on 1099-INT.
4. Select Yes on the screen Did you receive any investment income? then Continue.
   • If you see the screen Your investments & savings or Here's your 1099-INT info, select Add investments or Add another 1099-INT, then Continue.
5. On the next screen, select how you want to enter your Form 1099-INT:
   • If you want to import your form, search for your brokerage or financial institution. Sign in to your online account and select Get my form.
   • If you want to upload a copy of your form or manually enter the info, select Enter a different way, and follow the instructions to enter your 1099-INT.
6. On the screen Do any of these uncommon situations apply? check the boxes according to your situation and Continue.

 Click here for Turbo Tax information regarding Form 1099-INT.

Click here for information on troubleshooting your Form 1099 import.

[debbieacog]

I appreciate the thought in case this is the issue for anyone.  What I was trying to report was unless you are paying attention to the printed / paper / online copy of your 1099-INT, you might not realize that when you imported it using TurboTax from Marcus, it was incorrect if you had multiple accounts that stretched past one page of the 1099-INT (easy to do if you have a CD ladder or something similar).  Accounts were left out and TurboTax didn't pick that up.  

As for Quicken (from another person's comment), I spoke with Marcus a couple of months ago and they said they were no longer supporting it.

[SteamTrain]

ALLY has the same issue......over multiple years.

I have suggested that if TTX can't interface with these "problem" financial institutions to get their import files correct to both "partner's" satisfaction,

.......then TTX should take those providers off the import list....to force manual, and hopefully proper entry of those $$ into the software.

______

I do suspect, but don't know for sure, that the problem might also be the same with other software companies.

[Anonymous]

It is pretty funny to me that people are still complaining in this thread I posted to in 2021 about the issue I posted about here and the auto import being incorrect. There was an easy solution for me. I switched to freetaxusa and cashapptax for the past two years. Honestly it wasn't that much harder than turbotax. I don't enjoy typing in 1099s but whatever considering intuit has ignored this error for years.

[SteamTrain]

The issue people have with ALLY, is that...if they have multiple CDs, the import file contains separate 1099-INTs for each, and the first two will import...but none of the others.

..AND...one of the others at the very end (at least in the paper 1099-INT set)  is a "Total" 1099-INT.

That final TOTAL one is likely the only 1099-INT that needs to get imported...not all the individual detail ones.

[Anonymous]

I don't know why TT feels that "do it manually" is a customer friendly answer, everyone knows it can be entered manually. It is 2024 and TT still can't import data accurately? Pathetic.

The point is that it was offered as an import and it is WRONG when imported. This was reported as a bug years ago and TurboTax did nothing.

[SteamTrain]

Correct...it is WAYYYYY past time for TTX computer Staff  to talk to ALLY computer staff, and if ALLY can't format their 1099-INT import files acceptably to the satisfaction of both parties, ....if not.....then TTX needs to take ALLY off the import list and not allow an ALLY import at all.

Yes.....it has been going on for far too many years...I stopped trying to import ALLY 1099-INT forms years ago.

[baijookotharitax]

This happened with my Ally Bank and so now I have to check with other banks as it looks like quite a few folks are having this issue. It reads the first page if I "connect" to the bank and import and reads only the first account if I upload from my computer after downloading from Ally. I might not have caught it if I didn't try both ways. Its a buggy software for 1099-INT and I wonder if it should be trusted for other 1099 forms.

[sunshineInTheRain]

Interesting enough, the turboTax desktop version imports all the 1099-INT forms from Marcus, but turboTax online only reads the 1099-INTs from the 1st page. 

[Cogswelj]

It's January 25, 2025, and "Add Investments" to import from Marcus by Goldman Sachs Bank USA results in an import for only the first two accounts.  Multiple CD account are not imported from the combined statement and as the posted in the prior tax year share, if you are trusting of the import your entry could be inaccurate.   Given the prior product feedback in recent years, why would this continue to be an unreliable import?

[sunshineInTheRain]

It is Jan 2025, and sadly the bug with importing marcus 1099s is in both turboTax online and desktop version now...

[MarilynG1]

If you're using TurboTax Online, you can save your PDF from Marcus/Goldman Sachs to your desktop and attach it to your return.

You may want to aggregate your total interest/dividends from them and manually enter it as one entry in the appropriate section, and use the PDF attachment for 1099-B data.  Choose Sales Section Totals. 

In TurboTax Desktop, here's How to Enter a Summary in Lieu of Individual Transactions.  You may not be required to mail anything, depending on transaction types. 

@sunshineInTheRain 

@boysixone 

@Cogswelj 

[Kesselguy]

Iissue is still there for 2024 return!.  It ONLY pulls page 1 of multiple pages.  Surprised it is not fixed

[SteamTrain]

@Kesselguy 

Unfortunately, it's perpetual finger pointing between the TTX software people, and the Provider of the 1099-INT.

I find it just easier to manually enter the last posted TOTAL 1099-INT, and be done with it.  That's a really simple procedure and avoids the confusion.

__________________

Unfortunately, hundreds or thousands of tax filers won't realize it imported wrong. 

I think that TTX should just stop allowing 1099-INT imports from certain providers where this issue has occurred year-after-year, and thus force people to enter those particular 1099-INT forms manually.

[Kesselguy]

I do understand the finger pointing part, but TT has the upper hand of not allowing import from that bank.  The whole purpose  of direct import is to eliminate the need for manual input.  IF TT knew a bank is not “friendly”, why allow it?