resolving what appears to be a bug

Forum|Forum|6 years ago
December 19, 2019
1 reply
8 views

TurboTax support replied by email that unable to duplicate what appears to be a bug, which I showed support rep on phone call, and she agreed. ("corrected cost basis" field in the interview section will not accept and update the data entered--it just disappears when keyed in after any other keys pressed, such as "Done" or other actions. Any advice on how to get this resolved, since the programming team said it worked for them when they tested without the same problem I still have?

(There is no problem doing this when I do in TurboTax 2018.)

TurboTax Premier Windows

dmertz

Level 15

2019 TurboTax does behave the way you describe when attempting to enter additional details on a stock sale or when trying to make the entry in forms mode on line 7b of the Form 1099-B Worksheet. I'll pass this along to the moderators of this forum.

dmertz

Level 15

A moderator here has reproduced the symptom and has passed it along to the TurboTax product development team.

QuestionaskerAuthor

Level 5

1) Actually the issue I encountered was by trying to enter any data in the "corrected cost basis" field in "interview" mode (rather than "forms" mode). (I have read somewhere in the community to not go into forms mode for making changes.)

2) In the meantime I had a call with TurboTax support and the rep said I was having this problem since I was on Windows 7 rather than Windows 10.

(In all of the TurboTax warnings about Windows 7 support being discontinued by Microsoft next month I still don't read anywhere that says TurboTax won't work correctly on Windows 7. Although I do understand that I and everyone will need to go to Windows 10 soon. And I do understand that not all TurboTax forms are ready for prime time. However I was hoping I could do an accurate estimated tax using TurboTax 2019 before year end on Windows 7, since not being able to enter data in that field is the only issue I see wrong. But maybe TurboTax doesn't want to invest the resources to resolve that issue if it relates to Windows 7?