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20 replies

GiseleD
Alumni - Intuit
Jul 12, 2020 8:39 PM UTC

Here are some fixes for verification code issues:

 

I didn’t get my code

  1. Check the email address on the Next, let's verify your email screen.
  2. If your email is right, check your spam or junk folders. in case the email accidentally got sorted incorrectly by your email provider.
  3. If your email isn’t there, there may be a delay with your email provider. Contact them to find out what to do to remove the delay.

I want to get the email at a different address

 

You can update your email address.

  1. Select Not your current email address?
  2. Select account settings.
  3. On the Intuit Account screen, update your email address under Sign In Security.
  4. Return to the File section and select Start next to Step 3.

Your new email address will be listed on the verification code page and you’ll receive another verification code at that address.

 

My code isn't working

  1. Select Resend verification code to request another code.
  2. Make sure you leave the TurboTax window open as closing it will invalidate the code.
    • Open another tab or window or use a different browser to check your email for the code.
    • If you're using a mobile device, it's okay to open your email app or another tab in your browser. Just keep TurboTax open in the background and return when you've got your code.

I still need help

 

Contact us to get additional assistance.

 

 

 

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Level 2
Mar 16, 2021 7:13 PM UTC

code did  not work

Level 2
Feb 20, 2021 7:55 PM UTC

My verification number did not work

Level 15
Feb 22, 2021 12:34 AM UTC

If your verification code is not working, please click here to contact customer support. 

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Level 2
Mar 9, 2021 2:14 AM UTC

To [phone number removed]

Level 15
Mar 9, 2021 2:43 AM UTC

If you need a verification number, it would be best to click here to speak with customer support. 

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Level 2
Mar 16, 2021 7:13 PM UTC

still not working

Level 12
Mar 16, 2021 7:25 PM UTC

@586505 Please see the following help article for issues with resolving the verification code issue that you may be facing and also for information on how to reach assistance if the matter persists: Trouble with e-filing verification code

Level 2
Feb 26, 2022 5:32 PM UTC

I cannot fine my verification code.  Please send to my email,  [email address removed].  rsap,  Paula P.

Level 14
Feb 26, 2022 5:45 PM UTC

@depotrd

 

We are not able to send a verification code to you in this forum. You will need to contact customer service directly for assistance with your account. Please see the following information here for more details. 

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Level 2
Mar 18, 2022 10:26 PM UTC

Send to [email address removed]

Level 15
Mar 19, 2022 2:16 PM UTC

We cannot provide you with your verification code in this public forum. Please see the below help article for assistance with obtaining your verification code. 

What if I'm having trouble with my filing verification code?

@jdpgreed

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Level 2
Mar 22, 2022 4:00 PM UTC

I lost my verification code can you send me a new one that

DoninGA
Level 15
Level 15
Mar 22, 2022 4:02 PM UTC

@jdpgreed wrote:

I lost my verification code can you send me a new one that


See this TurboTax support FAQ for a verification code - https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verification-code/00/26499

Level 2
Mar 22, 2022 4:00 PM UTC

Resend verification

Level 2
Mar 4, 2023 1:09 PM UTC

I can’t find my code

Critter-3
Level 15
Mar 4, 2023 1:15 PM UTC

Did you check the spam folder ? 

 

 

Critter-3
Level 15
Mar 4, 2023 1:16 PM UTC

Here are some fixes for verification code issues:

 

I didn’t get my code

  1. Check the email address on the Next, let's verify your email screen.
  2. If your email is right, check your spam or junk folders. in case the email accidentally got sorted incorrectly by your email provider.
  3. If your email isn’t there, there may be a delay with your email provider. Contact them to find out what to do to remove the delay.

I want to get the email at a different address

 

You can update your email address.

  1. Select Not your current email address?
  2. Select account settings.
  3. On the Intuit Account screen, update your email address under Sign In Security.
  4. Return to the File section and select Start next to Step 3.

Your new email address will be listed on the verification code page and you’ll receive another verification code at that address.

 

My code isn't working

  1. Select Resend verification code to request another code.
  2. Make sure you leave the TurboTax window open as closing it will invalidate the code.
    • Open another tab or window or use a different browser to check your email for the code.
    • If you're using a mobile device, it's okay to open your email app or another tab in your browser. Just keep TurboTax open in the background and return when you've got your code.

I still need help

 

Contact us to get additional assistance.

Level 2
Mar 14, 2023 6:23 PM UTC

I purchased turbotax busniess online yesterday and had trouble installing it, I finally got it installed and it would not accept the verification code I got an error code 606 would you please resend me a new verification code so that I can use this product today thank you [email address removed]

Level 14
Mar 14, 2023 6:51 PM UTC

Please do not post any contact information in this public forum.  So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  
 

@judiemorse42 

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