Rejection

Forum|Forum|6 years ago
February 5, 2020
2 replies
4 views

So I'm trying to do my taxes but I think I saw them twice on accident considering the first account was messed up and couldn't login so I made a different account with the right email and now it's not working

ReginaM

Level 12

Select Forgot Password in the password request pop-up to answer your security question. That'll get you back in.

Once you're back in, you can select Password (Windows) or Encrypt (Mac) from the File menu if you want to update or remove your password altogether.

What if I forgot the answer to my security question?

To ensure the safety and security of your sensitive tax data, our Experts are unable to help with forgotten security answers or passwords. Here are your options:

If you need to view or print a return you already filed, search your computer for a PDF copy, assuming you saved one. If you can't find it, you can order a copy from the IRS.
If you haven't filed the return yet, you can always start over. Choose New Tax Return from the TurboTax File menu and we'll get you going again.

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Trudycoates

Level 2

How can I redo my taxes it has been rejected